Shipping policy

Last updated: August 17, 2026

ORDER PROCESSING

Orders are typically processed within 1–3 business days after your order is placed. Business days do not include weekends or U.S. federal holidays.

During product launches, promotions, holidays, or periods of high order volume, processing times may be longer than usual.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

SHIPPING RATES

Shipping rates and available shipping methods are calculated and displayed at checkout before you complete your purchase.

Any applicable shipping charges will be shown as part of your order total before payment.

DELIVERY TIMES

Estimated delivery times are provided at checkout or by the applicable shipping carrier. Delivery estimates begin after your order has been processed and shipped.

Please note that delivery dates are estimates and are not guaranteed. Jolune is not responsible for carrier delays, weather-related delays, service interruptions, or other circumstances outside our reasonable control.

TRACKING YOUR ORDER

When tracking information is available, you will receive it by email after your order has shipped.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

If your tracking information has not updated for an extended period or you believe there may be an issue with your shipment, please contact us at jolunecare@gmail.com.

INCORRECT SHIPPING ADDRESSES

Please review your shipping information carefully before submitting your order.

Customers are responsible for providing a complete and accurate shipping address. If you notice an error in your shipping address, please contact us as soon as possible at jolunecare@gmail.com.

We will make reasonable efforts to update your address if your order has not yet been processed or shipped, but we cannot guarantee that changes can be made after an order has been placed.

Jolune is not responsible for orders delivered to an incorrect address provided by the customer.

LOST, STOLEN OR MISSING PACKAGES

If your tracking information shows that your package was delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors, and contact the shipping carrier when appropriate.

If you still cannot locate your package, please contact us at jolunecare@gmail.com and we will assist you in reviewing the shipment.

Jolune is not responsible for packages lost or stolen after confirmed delivery; however, we will make reasonable efforts to help you determine what happened and identify any available next steps.

DAMAGED OR INCORRECT ORDERS

Please inspect your order when it arrives.

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible at jolunecare@gmail.com.

Please include your order number and photographs of the product and packaging when possible so that we can evaluate the issue and make it right.

RETURNED OR UNDELIVERABLE PACKAGES

If a package is returned to us because of an incorrect or incomplete shipping address, refusal of delivery, or another delivery issue, please contact us so we can determine the available options.

Additional shipping charges may apply if an order needs to be shipped again due to an incorrect address provided at checkout.

INTERNATIONAL SHIPPING

International shipping availability, rates, estimated delivery times, duties, taxes, and other applicable charges may vary by destination and will be displayed or communicated where applicable.

Customers may be responsible for customs duties, import taxes, or other fees imposed by the destination country unless otherwise stated at checkout.

Customs processing may cause additional delivery delays outside Jolune's control.

CONTACT US

If you have questions about shipping or your order, please contact us at:

Jolune LLC
Email: jolunecare@gmail.com