Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, products must be unused, unopened, and in their original packaging. You’ll also need your receipt or proof of purchase.

For health and hygiene reasons, opened or used skincare and personal care products cannot be returned, unless the product arrived damaged, defective, or incorrect.

To request a return, please contact us at Jolunecare@gmail.com. If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please contact us at Jolunecare@gmail.com with any questions regarding a return.

Damages and Issues

Please inspect your order when it arrives. If your item is defective, damaged, or you received the wrong product, contact us as soon as possible so we can evaluate the issue and make it right.

We may ask you to provide photographs of the product and packaging to help us resolve the issue.

Non-Returnable Items

For health and hygiene reasons, we cannot accept returns of products that have been opened or used, except when an item is damaged, defective, or incorrect.

We also cannot accept returns on gift cards.

Please contact us if you have questions about whether your item is eligible for a return.

Sale Items

Unless otherwise stated at the time of purchase, final-sale items are not eligible for return or refund.

Exchanges

We do not currently offer direct exchanges. If you would like a different product, you may request a return for an eligible item and place a new order separately.

European Union 14-Day Cooling-Off Period

If merchandise is shipped into the European Union, you may have the right to cancel or return your order within 14 days without providing a reason, subject to applicable law.

Products must be returned in the same condition in which they were received, unused and in their original packaging, along with proof of purchase. Certain sealed goods may not be eligible for return after opening where an exception applies for health protection or hygiene reasons.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days. Please remember that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at Jolunecare@gmail.com.